Cancellation & Refund Policy

1. No Contracts, No Lock-In

We don't ask you to sign a long-term contract, and we don't lock you in. Our plans run month-to-month. You stay with us because the work is delivering, not because you're stuck.

This applies whether you're a direct client or an agency using our white-label services.

2. How To Cancel

Email us at hello@digitalandbeyond.in and let us know you'd like to stop. That's it — no cancellation form, no retention call you have to sit through, no "are you sure" maze.

Your service ends at the close of your current billing cycle, and billing stops from there. If you'd rather pause instead of cancel outright, tell us that too — we're just as happy to pick things back up later.

3. Refunds For Unused Days

If you've paid for a period in advance and cancel partway through it, we refund the days you didn't use, calculated on a straight daily basis. You only ever pay for the time you were actually with us.

Refunds go back to the same payment method and in the same currency you paid with, wherever possible, and are usually processed within 7 working days.

4. Our 30-Day Money-Back Guarantee (White-Label Partners)

If you're a new reseller or agency partner and your first white-label project with us isn't right within 30 days, tell us and we'll give you a full refund.

This guarantee covers your first project with us. After that, our regular cancellation and unused-day refund terms above apply. See our white-label services for details.

5. No Hidden Fees

The price we quote you is the price you pay. No platform fee. No minimum spend. No onboarding fee. No surprise line items that show up after you've signed.

If a project needs something outside the original scope — a paid tool licence, a stock asset, an extra deliverable you've asked for — we'll always tell you and agree it with you before it's billed, never after.

6. Where You're Based

This policy applies to clients working with us from India, the United States, the United Kingdom, Canada, Australia and the UAE, and anywhere else we work with you. However you found us and wherever you're based, the same rules apply: no lock-in, cancel any time, unused days refunded, 30-day guarantee on new engagements.

Local consumer-protection law in your country always applies on top of this policy, and nothing here limits any right you already have under that law.

7. What "Cancel Any Time" Doesn't Cover

Cancelling stops future billing — it doesn't undo work we've already delivered or reverse changes already live on your site, ad accounts or profiles (for example, campaigns we've launched or content we've published). If there's anything specific you'd like rolled back before you go, tell us when you cancel and we'll talk it through.

8. Questions Or A Refund Request

Email hello@digitalandbeyond.in or use our contact page. A real person answers — not a support queue.

Digital And Beyond
Mumbai, Maharashtra, India